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Fix crash issues when launching InDesign.

 

I then went to the document in ID So this problem is hopefully not a killer. But it could be a hassle, particularly for those working on numerous documents of various page sizes. And I draw a blank when I try to come up with a way I could have triggered this one. Other preferences, including my custom GREP searches are still in the version and have migrated to the fine.

Only custom page sizes seemed to have gone missing. Thanks Steve, that is exactly what I was looking for! I lose functionality with many of my InDesign plug-ins with new updates until the manufacturers get caught up. I continue to use ID CS6 for plug-ins that would be costly to update. Also, the new update has completely wiped all Adobe data from my computer logs as well as any semblance of CC Thnx for the article!

It constantly crashes while starting up. Restarted computer but gave no effect. Reinstalled the older version of Indesign. Just an additional warning: If you have third party extensions installed, they might show up in CC only partially operational! We need to create new installers for all In-Tools products to avoid this issue. I would like to add a little additional heads-up for everyone.

Smart Styles CC might be released in Q3 of , but this is subject to change. A prerelease version is expected by the end of November. Beyond that, I do not know. Dialogue boxes sometimes appear partially drawn. Others require me to click into the text box with my mouse several times to get it to recognize that I really really want to type something there. CS6 rarely crashes; CC crashes almost as much as Quark!

Most of the time I have to force quit the applications to get them to shut down. On days when I work primarily in CS6, everything runs smoothly. As soon as a CC application is launched, everything slows to a crawl.

Maybe you should have you computer checked. On another note I only started this because for some reason my cloud screen went blank and this was one of the ways to get the Creative Cloud Blank window issue working again.

Meh, mine does that all the freaking time, updates or not. I just click the other button, the one about signing in or subscribing or whatever. We had the same issue at my work, does anyone know why or how to change it from saying trial after the CC update? We will also continue to support CS6 and later as many of our large publisher customers here in the UK continue to use CS6 and avoid paying subscriptions.

Has anyone noticed that two people can have the same Indesign document open at the same time on a server? Adobe has officially mastered the art of self-immolation with this CC disaster.

I guess I will have to do some research about CC Sample text: one two three five six I need to be able to select the and and delete the characters and the symbols on either side.. And I have to manually tell it where it was located. They definitely should make users aware before installing their products. I have just been informed that I updated the Creative Cloud to the latest version approximately one hour ago.

My mac thinks its under attack!! Creative Cloud desktop app no longer pops up in the middle of your workflow. The Exchange plugin will now correctly install Adobe Add-ons. Additional bug fixes have improved overall experience. Has anyone else encountered this issue? Michael, The same thing happened when my mac was running Since I updated to Yosemite Every time I go to save a new file it defaults to the last directory I was in before opening the current one.

Hope this makes sense.. My indesign is extremely slow, especially starting up. CC updated very recently. I thought it was the servers possibly, but my co-workers do not have the issues like I do. Is there something slowing me down? How can I avoid this? I have had to re-start my computer many times, and even used the shift-key trick.

Nothing seems to work, and at random times, InDesign works perfectly! Do you know a way of reinstalling it? Just curious. InDesign CC is awful. But the worst out of all of them — or rather, the worst out of all the ones I use Illustrator, Indesign, AfterEffects, Photoshop, Audition, Lightroom, and some others — is very clearly Indesign. I think this is only going to get worse and worse as time goes on.

And Adobe? Unfortunately, I have had the exact same experience! Take a look at this post and reply with your feedback if you like. I think we are on the same page. The electronic tether puts you at their mercy. And there are fewer interim updates to fix bugs, only raw camera data seems to be in the updates.

I agree! A least in InDesign CC ! What a joke. Is very anti production, wastes your time, and makes your work experience with this application a nightmare. I have worked in the publishing industry for over 20 years and have never experience the frustrations that I have with these latest versions of InDesign.

Blame the victim. If the programming is done right it should handle this issues without going into a temper tantrum. Adobe should concentrate more in the quality of the application and robustness, and no waste time with marketing gimmicks of esoteric bells and whistles. Adobe needs to polish their programming code quality and stop blaming the users. They are like Quark was in the day when they were the only program out there, and thought their reign would last forever.

Agree also. Give me OS Slow and unresponsive is it! This is killing me. I am having nightmares about the spinning beach ball. Adobe CC has been pretty awful. I admin an enterprise environment, and our marketing team recently switched from the CS6 suite to CC , and the transition has been awful.

Primarily, the CC Library feature on all of the Adobe products, refuses to connect to the host server. But the CC libraries is really my biggest pet peeve. We spend an obscene amount of money on this, and if there were a single comparable product that could replace it, I would take it in a minute. Corel products are only available for Windows users.

I know because I had tried to get it for my iMac. From my perspective, the saddest thing about this is that this behavior—pushing bloatware down our throats—aids the argument from The Suits Above to switch everything to WORD. OK, so there seems to be heaps of issues with CC I must admit that I also had numerous issues initially, but they now seem resolved.

My first big issue was the first install off InDesign, but Adobe released some updates and it is now OK. My second issues arrived after the Windows 10 upgrades. If anyone is thinking of going to Windows 10, you need to do a fresh install. Upgradi ng from an earlier version just bring heaps of baggage with it.

If you want to frustrate your designers and get them to quit, then by all meanss install Corel. I respect your enthusiasm for Adobe products. They compose the support for what I love to do best-animation.

I have been doing other work to and I must admit that since the upgrade, there have been some glitches. I first realized this when I called support because I had questions about creating apps with InDesign. I was told I had to have a special account for that. I spent months preparing for a product that I was unable to publish because by the time I was ready the rules had changed and I could not publish it without major revisions.

I tried to render a motion graphic recently and media encoder would not open. When I tried to export the file manually I got an error message. I finally after several months, I had time to call customer support. After the usual 15 minutes of questions that they should have in their data base, spelling my name 5 times in order to get it right, and telling them, yes, I do have an active account!

So far I have not asked you a question. I have merely been telling you the truth about my experience with the upgrade. Here it is, the million dollar question. How can I justify Adobe as a quality product when they are clearly more interested in coming out with a new version of the software, rather than producing a quality product that works? I think that most companies would comp customers a month or two after such a hassle as an apology for their mistakes which led to our loss of time and therefore income.

Who do I contact about that? Dennis, that sounds really frustrating! A friend of mine once pointed out that almost all the time that computers save you is eaten up by dealing with technical support problems. Troubleshooting problems is just a fact of life, sadly. Oh my god. The spinning wheel of death. What the!? Trying to figure out why working on even the simplest document is painfully….

How can a designer correctly bill for hours spent when I waste an entire afternoon not actually doing any billable work. Will be reinstalling tomorrow I think. What a shame. Can you duplicate the before and after distinction, perhaps by creating a before and after video on the same document in the old and new versions? Show what that spinning wheel means and stress how much time and thus money it is costing you. When I lived in Seattle, I got to know the ID team there and once met alone with their entire development team.

They really do want to enhance and improve ID, but they must justify the expense to those further up in Adobe management.

And justify means hard evidence from users that they can pass along. You or others might also offer to supply them with whatever is required to duplicate that problem. Take it from someone who used to do troubleshooting, intermittent problems are a pain to solve. Are your documents stored on a share over your network? Store your document local on your computer mac or pc, need an info?

Unmount ALL shares and test the speed in Indesign. I have updated some of the apps already. Should I remove all and start over? We pay them good money — thousands of dollars over the course of years and we get SHIT — InDesign is the worst update ever.

I make my living from this program and cannot function with it. Just pissed away another hour and am nowhere near the finish line. Problems with ID must be installation-related. Instead, I find ID a powerful tool that saves me many hours. Just yesterday, I had a tedious editing job on a long book that should have taken hours of drudgery. That alone was worth my November CC subscription.

Right now, my gripes are with Apple and the bugginess of OS X Mail and TextEdit crash almost daily. That is bad. I cannot even find where to download the version and I just had to uninstall and now will reinstall. Repeatedly crashes. Drop-down panels from the options bar, such as colour, cannot be expanded by pulling on bottom-right corner, as was the case with CS5. When typing recently, every letter began to be repeated, like this: rreeppeeaatteedd some more than twice: rrrreepppeeeeeaatteeeedd.

I had the very same issue. I checked everything!!! Had my system wiped and reformatted and all kinds of hoops I jumped through. Come to find out, what was causing the crashes and weirdness was my wireless mouse! If you have a wireless mouse, swap it out for a wired one and see if that helps.

Bluetooth mouse issues on Macs may not be due any flaw with InDesign. There seems to be some flaw in recent versions of OS X that creates really weird, jumping-around behavior by a BT mouse and dropped connections to BT keyboards. You can read about it here. Turning that off, solved my problem and that of some others. But since it is easy, it is worth a try.

Click behavior is inconsistent. And the difference can happen mere seconds apart. On other occasions, a click has to be repeated over and over again to get it to work. The situation gets particularly bad when video gets streamed wirelessly.

That locks down multiple WiFi channels with continual data. Antennagate a few years back illustrated that. Wireless also means kissing security goodbye. Aside from having to occasionally save and close a book-length document to deal with slow-downs, my only ID problem right now is an odd crash that comes when I try to jump to a page using the box on the lower left of the ID window.

Doing so, will sometimes kill ID in an instant. All but perhaps my most recent edit is safe. I do wish Adobe would toss a few crumbs to ID users.

My Mac mini is from and has the stock drive. Remember all the tricks of the trade. When I got that Mac mini, I immediately maxed it out at 16gb. OS X knows how to swap memory with disk storage and keep chugging along. But all that disk swapping will make any app painfully slow. I hate scrolling through those dropdown panels and find the tiny type in panels an eye-strain. All the squinting and scrolling is getting to be a pain.

My hope is that Adobe will give us an iOS app that lets us off-load a lot of the clumsy tedium of tiny panes onto a quick-to-use iPad screen with decent-sized type. Scrolling and selecting from a long list is better in a touch UI, particularly with a full-sized iPad screen.

Mike, are you running with CC version of InDesign? I am having trouble with my Macbook Pro running slow and spinning beach ball — it only has 8GB of RAM and apparently shares with the hard drive — but then I only run the one app Indesign. I want to purchase another iMac but am worried that I get the right specs for InDesign.

My Boss sent me the invite and I accepted and when the Cloud finally loaded and installed the apps I needed, they all say that we only have a trial version of all of them. I suspect they have similar tricks up their sleeves for subscription services. Give them a call. Same here! I cannot get Indesign to run at all. I am back at Indesign which works just fine, thankyou and filing a complaint with the Washington State Attorney General.

I cannot believe they have allowed their wonderful software to be screwed up this badly. Uninstall, reinstall and replace your preferences and you will be fine. No need to go over the top. It is you, not InDesign.

What makes you think that it works fine for all of us? Speak for yourself. You are probably right that it is daft filing complaints. You have no idea how many uninstalls, re-installs, calls to customer support who seem to know less than I do I have been through. I have been through the suggested page of install problems a hundred times. I am not an inexperienced user. I used to write software manuals from raw software. I have been using Indesign for over a decade.

My husband is a software engineer. I have spent DAYS in this. I have tried turning off every piece of software running simultaneously, uninstalling most of my fonts, unplugging my portable hard drive.

I have plenty of drive space. That is just a few things. I just have no clue what to do to get this stuff to work. However, last night after I wrote my first comment, I discovered something. If I open Creative Cloud desktop manager, sign out, then sign back in, my problems seem to disappear. But I have to do that every time I open Indesign.

So I will be on to customer support about that today and report back. If it was really the software then it would simply affects us all. It does not. It affects a few. So it is not the software itself but someones combination of system. Adobe need to update their customer services and think clearly before releasing an update that serves no purpose.

Reporting back. Although this is not really the topic of this thread, I seem to have found a solution in several steps. Just do it. I discovered it by accident. It seems to solve several problems. If you already used Windows uninstall, you may have to run through this thing twice. Then, install Indesign It should open like normal and run at reasonable speed.

It should open in Indesign normally if the file association is correct. Mine was. If you can, no problem. This will cause it to delete the preferences file Yes, I know you just deleted it in Step 3. It will delete it again and this is important. InDesign should—at long last—open normally. And after this you can open the Windows 7 Start menu and desktop shortcuts as usual.

I should run an normal speed, which is pretty darn zippy. I think the install software in the Creative Cloud might setting the properties on the preference file to read only.

In my system, like many others, it requires admin permission to open a read only file. CC gets admin permission when it opens, so that is why you can open it from within the Creative Cloud desktop app. This looks like a bush-league install programming error, to be frank. As much as I love their software, Adobe makes too many mistakes on the install. When new programs came out every three or four years, it was a headache but not a big problem. But I have a whole new batch of updates sitting in Creative Cloud app as of this morning, and I have just barely gotten InDesign functioning from the last round.

No way am I pressing any install buttons for a long, long while. I need my hair to grow back after tearing out so much of it on the last round. I really wish they would up their game on the install. Creative Cloud should have done that and may yet, but so far, not so good. But I am happy to have figured this out for now and to be back to work.

Thank you for all your comments. Can only agree befuddled , why have adobe broken a well oiled machine, can only assume they feel the need to update far too often because of the subscriptions, I have wasted far too much time on unnecessary updates , In Design has been the worst but a close second was acrobat which luckily i kept version and i know refuse the update on it.

I just installed last night. Terrible update. I edit books running hundreds of pages with illustrations and dozens of styles. A four-hundred-page book edits as easily as something short. There are too many reports of it to shove aside.

One factor may be an issue. Nor do I work with someone who does. I have a very simple workflow. Not so for my writing with Scrivener. I mostly write on an old MacBook running Not being afflicted with tech-anoxeria, I am not into thin but un-upgradable laptops. But I edit occasionally on my desktop with The result of that OS X mixing with the same version of Scrivener is a weird glitch. From time to time, Scrivener will crash when I try to open a document on my MacBook.

But the files are shared via Dropbox. I can then save that document on my Mac mini and it will open fine on my MacBook. Nothing more than opening and saving is required. The problem does not seemed to be saving in It is totally a I suspect there is a file corruption problem with the latest Scrivener, probably intended for My Hit the unlucky combination and you have trouble.

Avoid it and all seems well. Call it Adobe roulette. One useful way to diagnosis the cause would be to get those having troubles to describe their work flow, looking for some particular combination of OS versions, ID versions, and work practices that an ID file has undergone and that makes for trouble.

I assume Adobe is doing that. I have not have this happen until recently, but Windows can sometimes, not always, treat either the ID file itself or linked files within the ID file as coming from another computer. I am not clear why Windows 7 is suddenly blocking my files. I guess it might be because it treats my usb desktop drive as another computer, but who knows?

Sometimes, it does nothing. The only way to unblock a file is to go through all the linked files one by one, right click, check the properties box and manually unblock each one. Windows does not have an unblock all these files feature, nor is there any way to tell if they are blocked short of right-clicking. It is possible to right-click and uncheck Read Only for everything in a file, but not for blocked files.

If you have the Professional version of Windows, you can turn this feature off, but not the Home version. I got the spinning wheel of death in ID when I tried to package a large file. Slow typing and other oddness happened if any of the linked files within the doc are blocked and seemed to go away when I unblocked them. If you are on a Mac, then never mind. I did everything as you said to above. I open it and it automatically closes after 2 seconds.

Updating to CC Beach ball spinning endlessly, constant crashes, windows failing to respond, files not opening.. I typically work on a page magazine with high-res images and custom fonts. Impossible to do anything after updating, tried going back to CC 14 which I thought was also very slow!! It worked!!! And the best part — I can actually scroll through the document without without having to wait 10 minutes to render. I gather this solution might have some issues, like not syncing my cloud services Kuler, ios Capture , but at least I can get back to work.

Hope this helps. Any fix, however quirky and troublesome, is good news. It suggests this slowdown and similar woes is connected to accessing CC, although why ID would want to be continually be doing that is beyond my understanding. I Googled a query, and came up with one that might help. This Adobe document is detailed, but dates from It explains the different types of Adobe Creative Cloud services, the various methods that customers can use to restrict access to those services, and the pros and cons of the different methods.

All of these service types can be accessed from various types of clients: Adobe applications, non-Adobe applications and plug-ins, and web browsers. Also discussed are methods of restricting access to Creative Cloud desktop applications in online situations and of allowing access to the same applications in offline situations.

Something might be learned from blocking each of those four services. Knowing a firewall makes a difference could aid in their troubleshooting. I used to work in electronics. It helps a lot to know what makes a problem go away. Good luck next month when CC needs to connect to see if your account is still paid for. You may find every piece of CC software going into demo mode….

Sometimes simple vector files take forever or at least 3 minutes to open. Ditto with InDesign files: even a letter size document with one text box and one word. Jonathan, could adblock Chrome only be an issue or SelfControl a firewall for time wasters so I actually get work done — not browser specific.

Indesign is truly awful. Perhaps it has something to do with that stupid Libraries palette that insists on popping up on every launch, even though you close it out? Unable to work. Deadlines are looming, along with a sure-to-come meeting as to why the ball dropped on this assignment.

If anyone is considering working in design, they should honestly reconsider. I think much of the problem is coming from a wonky implementation of Creative Cloud, not Indesign. After much frustration, I got rid of similar problems by opening Creative Cloud. Sign in if necessary. Then, click on the gear icon. Choose preferences. Sign out. Close Creative Cloud. Reopen it and sign back in. This resets your sign in. When you set up a new computer or other major changes, the Creative Cloud app can sometimes lose the sign in info or it gets corrupted.

This causes InDesign in particular to crash, spinning wheel, etc. I saw it all. I am enjoying InDesign However, you can use Creative Cloud to install InDesign which many people prefer.

I run both and save legacy backups, so I can pick up a project in if need be. I am having many of the rpobelms refrred to above. This si serious for Adobe. What is the alternative as this is very frustrating and time consuming. Abbot, that CC subscription entitles you to full and free product support from Adobe, so take advantage of it. Actually, that may be support for tech writing products such as FrameMaker. Thanks Michael.

Another tip our president of our IDUG chapter suggested is to go into the CC app and turn off syncing for the app and fonts. It has helped a bit but ID still loads a little slow. Are you guys on a Mac or PC? Sure there have been some minor glitches, like frames not snapping to guides, but that seems fixed now.

On my old MacBook Pro — 4gb ram — no problems at all. I dont sync anything or mess with the online Library features as they seem flaky and very unresponsive.

With some bandwidth tools you can watch the gazillion adobe servers your system is trying to reach…its ridiculous — so I disable as many outbound options as possible. Maybe try disabling or at least not using some of the features — — the CC suite works flawlessly for me.

Some of these issues may be because CC developers sit on high bandwidth, very reliable connections to their servers, while many of us must deal with often-flaky connections from far away.

And in my case, the Creative Cloud app that Adobe probably uses for that chatter rarely stays up more than a couple of days before become unresponsive, with a spinning wheel of its own. Any chance you might write up how to turn off as much of the chatter with CC servers as possible? When I scroll through text to edit it, it disappears momentarily. Any movement to navigate across the pages causes the entire column of text where the cursor rests to blank out.

Zooming in or out makes no difference. Styling text using paragraph styles causes text to overlay, so that I have one paragraph in the new font and underneath, the text in original font.

Text changes to styled font if I zoom out. Weird blank boxes are popping up within the text and causing the text to flow around them, but disappear when the page is moved and text flows normally. Still no joy. I have tried to delete ID preferences and reinstate them — still have the problem. I have a 32 page document to style and a deadline soon — there is no way I can do this with my current issues. Please advise!

ANybody else have these problems? We have three iMacs in the office. Their advice: Make sure you regularly repair your HDD while the problem persists. No help with the InDesign issue, though. My hunch is that the version of ID for Macs has a host of memory management issues that appear with larger and particularly book-length documents.

The spinning wheel issue I have tend to come either:. The code for that seems to have been swapped out. ID seems to think it must—absolutely must—reformat all the pages that follow and never mind the hassle that is to me. At times, it gets so bad editing becomes impossible.

To enter a single word, I must wait for spinning wheels twice. Various ploys will make the problem go away for a while. Saving the document, closing it and even restarting ID seems to help too, but only for day or two. That is ridiculous. Has anyone done a study contrasting problems under Windows versus those on Macs? No iMac toys please. Nine times out of ten, I have to force the app to quit. Today, InDesign has crashed 3 times The problems seem to be never ending!

I was on chat with Adobe last week for a couple hours. We did everything tier one could do. He figured it was a Mac issue. Next day, I upgraded to El Cap. That sped things up.

Sean at Apple was really great. We got things as clean as we could. I was able to upgrade everything but ID. Thing is, it is still slow. The rest of my Adobe products are fine. For now. Anton, lets just keep the PC snark out. I like how my iMac and laptop work except for the cold shoulder Apple and Adobe give each other every 3 or 4 years.

I had to use both at my last job and it was annoying. This may not apply to all of you on Macs or even all of your situations BUT for me, the answer is: not enough memory.

It was a warning that that you best get on a faster computer or rig up extra RAM somehow. I have 4GB in mine. Apparently, that is what is causing the slow down. Gotta check with the local tech read: hetero life mate to see if we can wedge more in there.

Unfortunately, its not wholly the RAM. My Mac mini is tolerably fast—a 2. In an earlier posting, I suggested the memory allocation may be flawed. And prices have gone down. Nor do they care—hence removing the headphone jack from the iPhone 7. Personally, I respect them more if they were openly greedly rather than offer bogus excuses. You can find out how much memory you can add to your particular Mac. If you can afford it, you might also look into adding an SSD:.

Ujff6-BvC- —-. If the issue is swapping the document files as opposed to the ID app itself then that may help. Funny how that never came up in any of my searches either. It did have one positive impact. The load time for a page book with some two-dozen pictures went from 10 seconds, which is certainly tolerable, to an amazing 2 seconds. Thing is, why are SO many people having this same problem with just one app and not the whole thing?

Is Adobe talking about it? Even Microsoft Office is flawless in comparison! I never, ever thought I would say that. So, what is it with InDesign? Is it coming to the end of its life? Not helpful, I know. Adobe clearly favors some products and families of products over others. Photoshop is at the top. Video and audio editing also seem to get a lot of attention, as does UI developement tools.

InDesign is almost ignored. It could also be just a matter of executive egos. Audio and video editing is flashy. Adobe executives may see ID as a feature-complete product. Also, keep in mind that Adobe is improving ID. Fonts, stock photos, and similar CC assets do benefit ID users.

But that too is at the periphery. Ensure to back up your folders as resetting preferences removes all the custom settings and InDesign launches with default settings. Approximate troubleshooting time: 5 mins. It is possible that antivirus software settings on your computer cause InDesign to crash on launch. Follow these steps to troubleshoot some of the antivirus issues:.

Approximate troubleshooting time: 2 mins. When you launch an Adobe application on systems running macOS Follow these steps to troubleshoot unexpected errors like library files issues on a network, OS-specific issues, or naming issues for UXP and CEP folders:. Before you begin performing the steps below, close all the applications in your system. If the issue is still not resolved, download the latest VCRuntime from Microsoft support site and repeat the steps InDesign can crash when working with InDesign Libraries stored on a network or shared location.

Follow the steps below to fix the issue on Windows or macOS operating systems. Open the Library folder, which is hidden by default. See Show hidden files to display hidden files and folders. For example, if you are logged in with user ID as john doe , the version of InDesign is For example, if you are logged in as john doe and the version of InDesign is Rename the folder indicating the language of InDesign application that is installed on your system.

This workaround is not applicable if the app panel is disabled. Run the InDesign executable from the installation directory or from Start menu shortcut as an administrator. Right-click the executable and choose Properties. In the Compatibility tab, select Run this program in compatibility mode for and select Windows 7 from the drop-down list. If none of the troubleshooting solutions work, you can try the advanced troubleshooting procedures. If you're unable to fix the issue and need help, you can share more information about your crash issue and crash log to help Adobe resolve the issue for you.

Legal Notices Online Privacy Policy. Buy now. Fix crash issues with InDesign Search. Learn how to troubleshoot and fix crash issues when you launch InDesign. Does this sound familiar? A quick check after crash. Disk maintenance. Product version. Update Your App Update to the latest version if the crash-causing issues are fixed. If you are still unable to launch InDesign, you can troubleshoot using the following methods. DLL errors on launch.

Run the app as administrator. Before you test your fonts, remove or update any third-party font plug-ins. Clear the system font cache.